RETURNS & REFUND POLICY
We are happy to refund any items within 14 days of receipt. If 14 days have gone by since your delivery, unfortunately, we cannot offer you a refund.
To be eligible for a return, your item must be unworn with the original tags attached. If our customer care team determines that these conditions are not met, it is at their discretion whether the item is suitable for return. If a refund is refused, your item will be returned to you.
Please note that gift cards are not eligible for refunds.
For refunds, please check the information below depending on your location.
EXCHANGES
We do not offer exchanges at this time. All returned goods will be refunded. If you require a new size, we recommend placing a new order with us if the desired item is still available.
RECEIVED THE WRONG ITEM?
If you receive an incorrect item in your order, please contact our customer care team directly .
LATE OR MISSING REFUNDS
If you haven’t received your refund yet, please first check your bank account and contact your credit card company or bank, as there is often processing time before a refund is posted.
If you are expecting a store credit and haven’t received it yet, please check your junk and spam email folders for an email from us. If you’ve done all of this and still have not received your refund/store credit, please contact us .
INTERNATIONAL RETURNS
You have the option to ship your return via a courier of your choice, with the return fee covered by you. We advise securely packaging your return and using a tracked shipping service, as we cannot be held responsible for any items lost or damaged in transit. Please mark any returns as ‘returned goods’ on postal or customs forms. Additionally, any duties incurred by incorrect customs declarations will be deducted from your final refund.
IF I CHOOSE TO RETURN VIA COURIER OF MY CHOICE?
If you choose to return your unwanted items via a courier of your choice, please ensure you print the following details onto a sheet of paper and insert this inside your parcel:
- Order number:
- Full name:
- Item reference(s) returned:
- Reason for return:
You should still ensure that you complete our digital return form via our returns page.
HOW LONG WILL MY RETURN TAKE TO PROCESS?
Once your return reaches our warehouse, it will be quality inspected and your refund/store credit will be processed within 3 working days. Once your refund has been processed, it may take up to 5 days for the funds to reach your account, depending on your original payment method.
If your return has been received but you haven't received your store credit within 3 working days, please check your junk and spam email folders for an email from us. If you still cannot find it, please send our customer care team a message via our contact form, and we’ll resend your store credit.